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Montreal, QC to Cayo Largo, Cuba
February 3 to February 10, 2008 for in 1 room

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Frequently asked questions

 These are the most frequently asked questions about Air Canada Vacations’ products and services. 

Online credit card

Air Canada Rouge

Online booking

Change or cancel a booking

Tickets & Travel documents

Aeroplan®

Browser requirements

During Your Trip

Travel insurance

Travelling to, from, via or over the U.S.?

Online credit card

Is it safe to use my credit card online?

Yes. The security of your credit card transaction on aircanadavacations.com is protected by SSL encryption technology and private network security protocols. SSL technology scrambles your credit card information BEFORE it even gets to the net.

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Does your website use cookies?

Yes, in order to provide you with a better user experience.

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How confidential is my personal information?
Air Canada Vacations' Privacy Policy ensures that your personal information is not shared with third parties. For more information, please consult Security & Privacy.

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Can I pay for my vacation using two separate credit cards?
Yes, you can pay with up to four credit cards when making a booking online or over the phone.

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Air Canada Rouge

What is Air Canada Rouge?
Air Canada Rouge is Canada's affordable new leisure airline. In partnership with Air Canada Vacations, it will offer stylishly affordable travel to thirteen exciting leisure destinations in Europe and the Caribbean.

Know before you go!

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How can I book Air Canada Rouge?
Air Canada Vacations offers convenient online booking tools to help you book your vacation. Just search for the Air Canada Rouge destination of your choice, and proceed to booking your vacation package or flight. Adding a connector? Dont worry, both Air Canada flights and Air Canada Rouge flights will be shown clearly on the package details page.

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Will I still be able to book a connector via Air Canada?
Yes, Air Canada rouge offers convenient seamless connections across Air Canada’s network via its Toronto and Montreal hubs

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Will I still be able to earn Aeroplan Miles with Air Canada Rouge?
Yes, Air Canada rouge offers Aeroplan Mile accumulation with every flight and redemption of Aeroplan Miles for travel. Visit www.aeroplan.com for details.

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If I am a Elite or Super Elite member with Air Canada, will that status be recognized with Air Canada Rouge?
Yes, your standard benefits will apply.

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Online booking

How will I get my tickets?
Air Canada Vacations uses electronic ticketing. Upon receipt of full payment and all applicable fees, electronic tickets will be issued to the e-mail address provided at the time of booking.

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Can I make last-minute bookings?
Yes, you can make bookings up to the day before departure. You will receive all necessary travel documents within an hour of booking. 

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How do I know if my reservation is confirmed?
Your confirmation number will appear on the final screen once you've completed the online booking process. The same number will also be sent to you as part of a confirmation e-mail. To see your online bookings, you can also click “My bookings” on the Travel info page.

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If I don't receive a confirmation e-mail after I make a reservation, what should I do?

If you don’t receive a confirmation e-mail, call toll-free in Canada 1 866 529-2079 for assistance.

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Change or cancel a booking

If I need to change or cancel my reservation, what do I do?
If you wish to modify your booking, please call toll-free in Canada 1 866 529-2079. Please refer to Air Canada Vacations under Standard Cancellation Policy outlined in the Terms & Conditions.

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Can I add passengers to my booking after it is confirmed?
Yes, for assistance, call toll-free in Canada 1 866 529-2079

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Tickets & Travel documents

What travel documents do I need for my trip?
Entry requirements for Canadian citizens are outlined in the destination facts on the main page of each destination. Other travellers should contact the consulate or embassy of their destination of choice and/or for more information, visit voyage.gc.ca.

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How and when will I receive my tickets?
Upon receipt of full payment and all applicable fees, electronic tickets will be issued between 30 and 14 days prior to departure. Download and print all the attachments. Present your printed e-ticket(s) at the airport and/or printed voucher(s) at your destination.

For reservations made 7 days or LESS prior to departure, e-tickets will be made available within 24 to 48 hours.

For reservations made on the day before departure, your travel documents will be issued within an hour of booking.

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If there's an issue with my ticket, what should I do?
Call toll-free in Canada 1 866 529-2079 or email ticketing@vacv.com for assistance.

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If I don't receive a confirmation email after I make a reservation, what should I do
If you dont receive a confirmation e-mail, call toll-free in Canada 1 866 529-2079 or email ticketing@vacv.com for assistance.

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Aeroplan®

What is Aeroplan®?
Air Canada's frequent flyer program, Aeroplan® is Canada's most popular loyalty program. Over 6 million members earn Miles on flights and hotels that are redeemable toward reward travel to destinations served by Air Canada, Jazz and Star Alliance. Aeroplan® Miles are awarded with every Air Canada Vacations purchase. For more information or assistance, visit Aeroplan.com.

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Can I earn Aeroplan® Miles with my Air Canada Vacations purchases?
Yes. With the purchase of flight-inclusive packages, travellers earn Aeroplan Miles on Air Canada flights based on actual distance flown. What's more, in most cases, Miles accumulated are also Air Canada Status Miles which qualify for Air Canada Top-Tier Status. For more information, visit our Aeroplan page.

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How do I join Aeroplan®?
Becoming an Aeroplan member is easy and free! Simply complete the Aeroplan Enrolment Form at aeroplan.com to receive your Aeroplan membership number and start earning Miles for purchases you make with Air Canada Vacations and many other partners.

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How can I redeem my Aeroplan® Miles for my purchases with Air Canada Vacations?
Aeroplan Miles are redeemable on travel to over 800 destinations in 152 countries worldwide, as well as hotel stays, gift cards, brand name merchandise and much more. More details


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Browser requirements

Which browsers are currently supported?

We are committed to ensuring that aircanadavacations.com works with the preferred technologies of the vast majority of our customers. In order to meet this goal, we track which browsers our customers use, and how these change over time. Please be sure your Internet browser is current as many older versions of these browsers do not support the latest Internet technology and may make certain features unavailable.

Supported Browsers:

Microsoft Internet Explorer 7.0 and 8.0 (PC)
Firefox 3.0 or 3.5 (PC or Mac)

Some of the site's functionalities don't work. What are some possible causes?

Browsers: Using older browsers, non-compatible browsers or disabling browser features, such as Javascript, cookies and SSL, may reduce site functionality.

Firewalls: If you are accessing aircanadavacations.com through a firewall or proxy, check with your Network Administrator to determine if cookies are permitted.

If you're still experiencing trouble navigating the site, contact us. We'll be happy to help.
 

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During Your Trip

How do I book tours or activities?
Please consult the Air Canada Vacations binder or bulletin board located in the lobby of your resort for a listing of all activities and tours available to you at your destination as well as a schedule of when and where you can meet with your Air Canada Vacations destination representative who will be pleased to assist you.

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If I need assistance during my trip, what should I do?

For assistance during your trip, you can either consult your Air Canada Vacations destination representative or call Customer Care: from most destinations call toll-free + 800 296-3408; from Costa Rica dial 0 800 015-0382; from Mexico call 001 800 514-3408; from Cuba, Grand Cayman and St. Lucia, please contact your Air Canada Vacations destination representative. To find out how to contact your Air Canada Vacations destination representative as well as where and when they will be at your resort, please consult the Air Canada Vacations binder or bulletin board located in the lobby of your resort.

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If I am not satisfied with an aspect of my vacation, what can I do?
Any incidents that cause you distress, including injuries, service cancellation or problems, must be reported to Customer Care immediately following the event. All claims after your travel must be addressed to Customer Relations in writing.

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Will there be sargassum (seaweed) on the beach during my vacation?
Sargassum is a type of seaweed largely cultivated in the Sargasso Sea. Due to varying weather conditions, including winds, tides, and ocean currents, the presence and quantity of sargassum on beaches in Mexico and the Caribbean are out of our control and can vary by location.

When planning a trip to any of these areas, please be aware of the possibility of higher-than-normal volumes of sargassum on the beaches. Our hotel partners are employing all possible measures to ensure the sargassum is removed from their beaches to the best of their abilities and as quickly as possible.

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Travel insurance

Do I need to purchase travel insurance? How and when can I purchase insurance?

As of May 1, 2010, all travellers are responsible for having emergency medical insurance when travelling to Cuba. The insurance must be purchased from the country of departure and travellers may be required to present a policy valid for the duration of their stay in Cuba. A valid Canadian provincial health insurance card may be sufficient; however, it is strongly recommended that travellers review their out of country emergency medical coverage included with their provincial health insurance, or employee plans.

Should you require emergency medical coverage, Air Canada Vacations offers emergency travel medical insurance with RBC Insurance, a recognized Canadian travel insurance company in Cuba. Travel insurance can only be booked at time of booking and prior to your departure. Visit our Travel insurance page

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Travelling to, from, via or over the U.S.?

Travelling to, from, via or over the U.S.?

As required under the U.S. Transportation Security Administration (TSA)'s Secure Flight Program, Air Canada, along with other airlines, will be collecting and sending to the TSA the following additional information when you book a flight to, from, via or over the United States:
• Full name as it appears on the passport (mandatory)
• Date of birth (mandatory)
• Gender (mandatory)
• Redress Number (optional)

When you book your flight through Air Canada Vacations Reservations or via our website, the information will be collected at time of booking.

Travel to the U.S. from Visa Waiver Program countries
Effective March 15, 2010, citizens from countries participating in the US Visa Waiver Program who wish to travel by air to the United States must obtain prior approval through the Electronic System for Travel Authorization (ESTA) Details

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