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Cozumel is a treasure for travellers in search of sheer relaxation. With an abundance of peaceful beaches, clear waters and multicoloured reefs, Cozumel is rich in natural beauty and steeped in Mayan history. With the Palancar Reef close by, divers and snorkellers are sure to declare Cozumel their most treasured island.

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15 Hotel(s) found
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  • Important Notice:
    Cozumel Airport

    We have been made aware that certain individuals are approaching passengers in the arrivals area at Cozumel Airport to aggressively promote time-share units. These vendors can easily pretend to be some sort of airport authority staff and even our Air Canada Vacations representatives. They are located in the area immediately following customs and will approach you inquiring about your hotel and or transportation. Although you are free to get information from these individuals, we wish to inform you that transfer vans to your respective hotels are awaiting outside the terminal building. These individuals may offer to bring you to your hotel; however, Air Canada Vacations has already made arrangements for your transportation and therefore recommends the following:
    Once you have cleared your luggage through customs,  there you have to go thru some glass doors, here you see the timeshare vendors, we ask you to please keep walking straight until you are outside of the terminal, there you will meet your Air Canada Vacations Representative holding the Air Canada Vacations sign and wearing an ACV uniform. Make sure not to let anyone to stop you in your way to outside or you may miss your transportation to the hotels.

    Before you leave Canada

    Entry requirements

    It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.

    Please refer to aircanada.com for complete information on travel requirements.


    Please refer to aircanada.com for Baggage Information.

    Airport check in
    It is recommended that you present yourself at the airport counter of the airline indicated on your voucher 3 hours prior to departure. Air Canada representatives are available to assist you, or you may contact an Air Canada Vacations representative at 1-800-296-3408.

    Your arrival at destination

    Airport procedures

    An Air Canada Vacations or our ground representative will meet your flight and assist you with ground transportation once you have gone through immigration and customs. Air Canada Vacations strongly cautions all passengers arriving at the airport in Mexico to avoid contact with time-share representatives inside the arrivals area. Scheduled shuttle buses are on standby outside the terminal building for a limited time only ready to transport you to your hotel.


    For passengers having purchased a complete holiday package, the Air Canada Vacations Representative will guide you to your bus or taxi for the transfer to your accommodation. Air only passengers must arrange their own transfers by taxi or bus.

    Hotel check in

    Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. Most hotel check-ins are between 2 p.m. – 4 p.m. It is recommended to pack essential items in your carry on luggage.

    Your departure from destination

    Departure information

    The day before you leave and the day of departure, remember to consult the Air Canada Vacations bulletin board or binder in your hotel for details on your departure procedures and return flight. Should there be a flight change, information would be posted in the bulletin board/binder the day of departure.

    Hotel check out

    Hotel check out times may vary depending on the property, but generally you must vacate the room by noon. For passengers with late flights, every effort will be made to provide you with a hospitality room, however, this cannot be guaranteed particularly during high season.

    Duty-free shopping

    Duty free shops are located at the airport. After an absence of 7 days or more, Canadian residents are permitted to return with a maximum of $750 CAD of merchandise per trip without paying duty. Each time you leave Canada for at least 48 hours, you are eligible to declare up to $200 CAD of merchandise. A written declaration may be requested. Each adult is allowed 1.1 litre (40oz.) of liquorr, 200 cigarettes, 200 tobacco sticks, 50 cigars or 50 cigarillos, and 200 grams manufactured tobacco. To calculate the number of days absent, do not count the day you left Canada, but include the day you return. If you include cigarettes, tobacco sticks and loose tobacco in your personal exemption allowance, only a partial exemption will apply. You will have to pay a minimum duty on these products unless they are marked “Canada - Duty paid”. Canadian made products sold at a duty-free shop will be marked in this way.

    Airport Check-in

    Procedures are the same as for departure from Canada.

    During your holiday

    Local Air Canada Vacations Office

    Air Canada Vacations is represented by Fantasy Travel Experts. Consult the Air Canada Vacations bulletin board or binder in the hotel lobby for the representative’s schedule.  Should you require their services please call Fantasy Travel Experts at:
    Telephone: 011 52 987 872 6138
    Fax: 011 52 987 872 4081

    Need help or assistance with your vacation and you are unable to reach our local representative?
    Contact Air Canada Vacations Customer Care:

    Long distance calls

    Please note if placing the call from your hotel room, ask the hotel operator about connection service charges. Using a pay phone will avoid these service charges from the hotel.


    You can ask for a doctor or dentist through your hotel. Please contact your Air Canada Vacations representative if you require assistance. Keep all your receipts.


    Banking hours are normally from 9 a.m. to 2:30 p.m. weekdays only. Some branches are open in the afternoon from 4 p.m. to 6 p.m. and on the weekends. Please check at your hotel for the hours of the nearest branch office. Visitors are likely to find easy access to ATM’s throughout Mexico, which only dispense pesos. You can also change money at a convenient casa de cambio (Money Exchange House). They are open longer hours than the banks and provide quick service.You will be asked to present your photo ID. Hotels also exchange dollars but they normally give you the lowest rates.


    The Mexican currency is the Peso. Travellers cheques are honoured by most hotels and stores. US dollars are accepted.

    Credit cards

    All credit cards such as Visa and MasterCard are widely accepted. American Express is not accepted everywhere.


    Most shops are open from 9 a.m. to 2 p.m.,and 4 p.m. to 8 p.m., Monday to Saturday. We also recommend that you visit traditional Mexican markets where it is common practice to bargain. Best buys include silver, pottery handicrafts, woven fabrics and tequila.

    Public transportation

    Public transportation is only by taxi, no public buses are available. Taxis are readily available and are fairly reasonably priced. However, we recommend that you confirm the fare with the taxi driver before boarding it. Almost all hotels have a taxi price board either in, or just outside the lobby area where you can get an idea of prices.

    Car rental

    Available through your Air Canada Vacations representative. Renter must be over 25 years of age and possess a valid driver’s license and a major credit card.


    Optional excursions are a great way to enhance your Air Canada Vacations holiday. Choose from a wide variety of activities and excursions available at your destination. For more information or to reserve your excursion, please see our local Air Canada Vacations Representative or Ground Handler Partner.


    In Mexico you should give a 15% tip in restaurants or bars. It is also common to tip bellboys and chambermaids.


    Most hotels purify their water but it is recommended to drink bottled water which is readily available in almost any store.


    110 Volts AC, same as Canada.


    Spanish. English widely spoken in tourist areas.


    Roman Catholicism is the predominant religion, but other religions are represented. For more information please contact your Air Canada Vacations representative or your hotel front desk.

    Time zone

    When it is noon in Cozumel, it is
    2 p.m. in Halifax
    1 p.m. in Montreal or Toronto
    12 p.m. (noon) in Winnipeg
    11 a.m. in Calgary
    10 a.m. in Vancouver
    The above times are for the winter season only ; it does not take into account Daylight Savings time.

    Customer care

    For inquiries relating to extension of stay or change or hotel changes, see your destination representative or contact Air Canada Vacations Customer Care: