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San Juan

San Juan is a perpetual buzz of excitement. Visit historic sites such as Fort San Cristobal. Shop in countless boutiques and colourful galleries in old San Juan or spend the day at the beach in Condado or Isla Verde.


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  • Before You Leave Canada

    Entry Requirements

    It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.

    Please refer to aircanada.com for complete information on travel requirements.

    Baggage

    Please refer to www.aircanada.com for Baggage information.

    Airport check-in

    It is recommended that you present yourself at the airport counter of the airline indicated on your voucher 3 hours prior to departure. Air Canada representatives are available to assist you, or you may contact an Air Canada Vacations representative at 1-800-296-3408.

    Your Arrival at Destination

    At the airport

    An Air Canada Vacations or our ground representative will meet you and assist you with ground transportation once you have gone through immigration and customs. Please proceed directly outside where our representatives are waiting.

    Hotel check-in

    Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. Most hotel check-in times are between 2:00 PM and 4:00 PM. It is recommended to pack essential items in your carry on luggage.

    During Your Stay

    Customer Care

    Need help or assistance with your vacation? Contact Air Canada Vacations Customer Care:
    http://www.aircanadavacations.com/en/contact_us#Support_During_Travel

    Sightseeing

    Optional excursions are a great way to enhance your Air Canada Vacations holiday. Choose from a wide variety of activities and excursions available at your destination. For more information or to reserve your excursion, please see our local Air Canada Vacations Representative or Ground Handler Partner.

    Shopping

    Most shops are open from 9:00 AM to 7:00 PM or later on some evenings. Rum products are popular and well priced.

    Currency

    The official currency used in Puerto Rico is the US Dollar.

    Banking

    Banks are generally open from 9:30 am to 4:30 pm Mon-Fri. Some banks open on Saturdays until at least lunchtime. There are several major chains and branches of all banks and ATM’s are available throughout the country. Major credit cards are very widely accepted.

    Long distance calls

    Phone cards are available from post offices and stores. Please note if placing a call from your hotel room additional service charges apply. Become familiar with these charges before placing the call, using a pay phone in the hotel lobby avoids these additional charges.

    Water

    Tap water is not recommended to drink, bottled water is a better choice. Water served in hotel bars and restaurants is safe to drink.

    Tipping

    Most hotel and restaurant bills include a service charge. Make sure you check the bill to avoid tipping twice. Where a service charge is not included in a restaurant, or for a taxi driver, tour guide or other service provider, it is customary to leave a tip of 10%-15% of the bill.

    Electricity

    110V, same as Canada

    Language

    Spanish. English is widely spoken throughout the country.

    Your Departure from Destination

    Departure information

    The day before you leave and the day of departure, remember to consult the Air Canada Vacations bulletin board or binder in your hotel for details on your departure procedures and return flight. Should there be a flight change, information would be posted in the bulletin board/binder the day of departure.

    Hotel check out

    Hotel check out times may vary depending on the property but generally you must vacate the room by 12 p.m. (noon).

    Duty-free shopping

    After an absence of 7 days or more, Canadian residents are permitted to return with a maximum of CAD $750 of merchandise per trip without paying duty. Each time you leave Canada for at least 48 hours, you are eligible to declare up to CAD $200 of merchandise. A written declaration may be requested. Each adult is allowed 1.1 litres (40 oz.) of liquor, 200 cigarettes, 50 cigars or cigarillos, 200 tobacco sticks and 200 grams (7 oz.) of manufactured tobacco. To calculate the number of days absent, do not count the day you left Canada but include the day you return. If you include cigarettes, tobacco sticks and loose tobacco in your personal exemption allowance, only a partial exemption will apply. You will have to pay a minimum duty on these products unless they are marked “Canada-Duty paid”. Canadian made products sold at duty-free shops will be marked this way.

    Airport check in

    Procedures are the same as for departure from Canada.

    Customer Care
    For inquiries relating to extension of stay or change or hotel changes, contact Air Canada Vacations Customer Care:
    http://www.aircanadavacations.com/en/contact_us#Support_During_Travel