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Cancun & Riviera Maya

Cancun and the Riviera Maya are vacation favourites for a good reason. Whether you'd like to dive with sleeping sharks, shop with the local merchants or climb the steps of a Mayan ruin, you are sure to find your passion because Cancun and the Mayan Riviera have it all.

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    Breathless Cancun Soul Resort & Spa



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  • Before you leave Canada

    Entry requirements

    It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.

    Please refer to www.aircanada.com for complete information on travel requirements.


    Please refer to www.aircanada.com for Baggage Information.

    Airport check in
    It is recommended that you present yourself at the airport counter of the airline indicated on your voucher 3 hours prior to departure. Air Canada representatives are available to assist you, or you may contact an Air Canada Vacations representative at 1-800-296-3408.

    Your arrival at destination

    At the airport

    An Air Canada Vacations or our ground representative will meet your flight and assist you with ground transportation once you have gone through immigration and customs. Please be aware that in the Customs area you are likely to be approached by people who are selling Time Share. Please proceed directly outside where your Air Canada Vacations Representatives are waiting.


    For passengers having purchased a complete holiday package, the Air Canada Vacations representative will guide you to your bus or taxi for the transfer to your accommodation. Air only passengers must arrange their own transfers by taxi or bus.

    Hotel check in

    Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. Most hotel check ins are between 2:00 PM – 4:00 PM. It is recommended to pack essential items in your carry on luggage.

    Your departure from destination

    Departure information

    The day before you leave and the day of departure, remember to consult the Air Canada Vacations bulletin board or binder in your hotel for details on your departure procedures and return flight. Should there be a flight change, information would be posted in the bulletin board/binder the day of departure.

    Hotel check out

    Hotel check out times may vary depending on the property, but generally you must vacate the room by 12:00 (noon). For passengers with late flights, every effort will be made to provide you with a hospitality room, however, this cannot be guaranteed particularly during high season.

    Duty-free Shopping

    Duty free shops are located at the airport. After an absence of 7 days or more, Canadian residents are permitted to return with a maximum of $750 CDN of merchandise per trip without paying duty. Each time you leave Canada for at least 48 hours, you are eligible to declare up to $200 CDN of merchandise. A written declaration may be requested. Each adult is allowed 1.1 litre (40oz.) of liquor, 200 cigarettes, 200 tobacco sticks, 50 cigars or 50 cigarillos, and 200 grams manufactured tobacco. To calculate the number of days absent, do not count the day you left Canada, but include the day you return. If you include cigarettes, tobacco sticks and loose tobacco in your personal exemption allowance, only a partial exemption will apply. You will have to pay a minimum duty on these products unless they are marked “Canada - Duty paid”. Canadian made products sold at a duty-free shop will be marked in this way.

    Airport check in

    Procedures are the same as for departure from Canada.

    During your holiday

    Local Air Canada Vacations office

    Air Canada Vacations is represented by Best Day Tours in Cancun and the Mayan Riviera. Consult the Air Canada Vacations bulletin board or binder in the hotel lobby for the representative’s schedule.  Should you require their services please call Air Canada Vacations office:
    Telephone: 011 52 998 881 1376
    Fax: 011 52 998 881 1377

    If you require assistance with your vacation but are unable to reach our local representative, contact an Air Canada Vacations’ customer care agent. Consult our Support During Travel section for a full list of phone numbers and availabilities. 

    Long distance calls

    Please note if placing the call from your hotel room, ask the hotel operator about connection service charges. Using a pay phone will avoid these service charges from the hotel.


    You can ask for a doctor or dentist through your hotel. Please contact your Air Canada Vacations representative if you require assistance. Keep all your receipts.


    Banking hours are normally from 9:00 a.m. to 2:30 p.m. weekdays only. Some branches are open in the afternoon from 4:00 p.m. to 6:00 p.m. and on the weekends. Please check at your hotel for the hours of the nearest branch office. Visitors are likely to find easy access to ATM’s throughout Mexico, which only dispense pesos. You can also change money at a convenient casa de cambio (Money Exchange House). They are open longer hours than the banks and provide quick service, but you require photo ID. Hotels also exchange dollars but they normally give you the lowest rates.


    The Mexican currency is the Peso. Travellers cheques are honoured by most hotels and stores. US dollars are accepted.

    Credit cards

    Credit cards such as Visa, American Express and MasterCard are widely accepted.


    Most shopping malls are open from 9:00 a.m. to 7:00 p.m. We also recommend that you visit traditional Mexican markets where it is common practice to bargain. Best buys include silver, pottery handicrafts, woven fabrics and tequila.

    Public transportation

    The local buses are a very convenient and economical way to get around town in Cancun. In the Mayan Riviera, there is a bus route between Playa del Carmen and Tulum every 20 minutes, and between Cancun and Playa del Carmen every 10 minutes, from 6:00 a.m. to 12:00 a.m. Taxis are readily available in Mexico and are fairly reasonably priced. However, we recommend that you confirm the fare with the taxi driver before boarding it. Almost all hotels have a taxi price board either in, or just outside the lobby area where you can get an idea of prices

    Car rental

    Available through your Air Canada Vacations Representative. Renter must be over 25 years of age and possess a valid driver’s license and a major credit card.


    Optional excursions are a great way to enhance your Air Canada Vacations holiday. Choose from a wide variety of activities and excursions available at your destination. For more information or to reserve your excursion, please see our local Air Canada Vacations Representative or Ground Handler Partner.


    In Mexico you should give a 15% tip in restaurants or bars. It is also common to tip bellboys and chambermaids.


    Tap water is not recommended to drink. Please use bottled water. Water served in hotel bars and restaurant is safe to drink.


    110V, same as Canada.


    Spanish. English widely spoken in tourist areas.


    Roman Catholicism is the predominant religion, but other religions are represented. For more information please contact your Air Canada Vacations representative or your hotel front desk.

    Time zone

    When it is noon in Cancun, it is
    2:00 p.m. in Halifax
    1:00 p.m. in Montreal or Toronto
    12:00 (noon) in Winnipeg
    11:00 a.m. in Calgary
    10:00 a.m. in Vancouver
    The above times are for the winter season only and do not take into account Daylight Savings time.

    Customer care

    For inquiries relating to an extension or change of your stay, or hotel changes, contact an Air Canada Vacations’ customer care agent. Consult our Support During Travel section for a full list of phone numbers and availabilities.