Cayo Santa Maria

Before you leave Canada

Entry requirements

It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.

Please refer to aircanada.com for complete information on travel requirements.

As of May 1, 2010, all travellers are responsible for having official medical insurance when travelling to Cuba. Details

Baggage

Please refer to aircanada.com for Baggage Information.

Airport check in

It is recommended that you present yourself at the airport counter of the airline indicated on your voucher 3 hours prior to departure. Air Canada representatives are available to assist you, or you may contact an Air Canada Vacations representative at 1-800-296-3408.

IMPORTANT NOTICE

The Cuba Tourist Board advises the following: Tourists are permitted to take their personal effects without weight limitations and duty free. Personal effects include articles (new or used) that they reasonably need for their holidays (according to the length and purpose of the trip), plus sporting equipment, jewellery, camera, camcorder, binoculars, one portable radio, one portable music instrument, tape recorder and laptop computer. These items are for their personal use only, not as gifts. For additional information and a detailed list of forbidden items please visit www.aduana.co.cu.

Your arrival at destination

Airport procedures

A local representative will meet your flight and assist you with ground transportation once you have gone through immigration and customs.

Transfer

Return transfers are included with your holiday package. If you purchased a flight only, transfers are extra.

Hotel check in

Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation.

Your departure from destination

Departure information

The day before you leave, remember to consult the Air Canada Vacations bulletin board or binder in your hotel lobby for details on your departure procedures and return flight. Please inquire about last minute changes on the day of departure in the Air Canada Vacations binder.

Hotel check out

Hotel check out times may vary depending on the property but generally you must vacate the room by 12:00 (noon). For passengers with late flights, every effort will be made to provide you with a hospitality room, however, this cannot be guaranteed, particularly during high season.

Duty-free Shopping

Duty-free shops are located at the airport. After an absence of 7 days or more, Canadian residents are permitted to return with a maximum of $750 CDN of merchandise per trip without paying duty. Each time you leave Canada for at least 48 hours, you are eligible to declare up to $200 CDN of merchandise. A written declaration may be requested. Each adult is allowed 1.1 litres (40 oz.) of liquor, 200 cigarettes, 200 tobacco sticks, 50 cigars or 50 cigarillos and 200 grams of manufactured tobacco. To calculate the number of days absent, do not count the day you left Canada but include the day you return. If you include cigarettes, tobacco sticks and loose tobacco in your personal exemption allowance, only a partial exemption will apply. You will have to pay a minimum duty on these products unless they are marked “Canada - Duty paid”. Canadian made products sold at a duty-free shop will be marked in this way.

Airport check in

Procedures are the same as for departure from Canada.

During your holiday

Local Air Canada Vacations offices

Air Canada Vacations is represented by Gaviota Tours in Cayo Santa Maria and Cayo Coco/Cayo Guillermo. Consult the Air Canada Vacations bulletin board or binder in the hotel lobby for the representative’s schedule.  Should you require their services please call:
Cayo Santa Maria – Pueblo Las Dunas - Gaviota Tours travel agency, tel.: 011  53  42  350455
If you are calling from a local phone please dial : 350455


Need help or assistance with your vacation and you are unable to reach our local representative?
Contact Air Canada Vacations Customer Care:
http://www.aircanadavacations.com/en/contact_us#Support_During_Travel

Telephone Calls

Telephone calls from your hotel to Canada are very expensive and service charges are high. We would suggest you ask your family and friends to call you, while in Cuba.

Emergency

You can ask for a doctor or a dentist through your hotel. Please contact your local representative if you require assistance. Keep all your receipts.

Banking

Business hours: Monday to Friday from 9:00 AM to 3:00 PM

Currency

Please note that US currency is no longer in circulation in Cuba.  Travelers to Cuba are advised to carry Canadian funds that can be exchanged at the airport, hotel or bank into CUC at the current rate of exchange upon arrival at destination.  Any exchange will be imposed a penalty of 10% by the Cuban government.

Credit cards

Credit cards NOT accepted in Cuba are;
American Express, CAA, Capitol One, Citibank, Credit Union, HSBC, MBNA and
any other credit card issued from American afflilited banks.

Visa and MasterCard are the only credit cards accepted in Cuba. Traveler’s cheques or credit cards drawn on US-based banks are NOT accepted.
* American Express Traveler’s Cheques or Credit cards are NOT accepted.

Shopping

Most stores are open from 10:00 AM to 7:00 PM, Monday to Saturday, (shorter hours Sunday). Rum is a must, it is both good (7 year Anejo rum) and inexpensive. Cigars are the other souvenir of choice. Different types and brands are available throughout the country. Local crafts are also available; you can find pretty wood sculptures, metal, leather and ceramic crafts. Note that an official receipt must accompany all goods that are taken out of the country. Goods made from black coral, tortoise shell and seashells (ie. Conch) will be confiscated by customs on return to Canada (Environment Canada, Canadian Wildlife Services). Also if you buy some paintings, carvings or any artwork, permission from the Ministry of Culture is required.

Local transportation

Taxis are available in Cuba. In most cases, a meter determines rates, which are in Convertible Cuban Pesos (CUC) only. To avoid hassles confirm the fare before getting in.

Car rental

Available through your Air Canada Vacations representative. A valid Canadian driver's license is required. The minimum driver’s age is 25 years. Traffic regulations are basically the same as in Canada. Drive on the right side of the road.

Sightseeing

Your Air Canada Vacations representative will be pleased to provide you with more information about tours and attractions. You will be informed of all optional tours available during the welcome information session.

Tipping

Voluntary between 10%-15% depending on the quality of service.

Water

Although tap water is safe to drink in your hotels, we recommend that you drink bottled water, especially when outside of your hotel.

Electricity

220 V.  Adaptors are required at all hotels and are not available.

Language

Spanish. English spoken in tourist areas.

Religion

Cuba is a country with freedom of religion and beliefs. The most widespread religion is Catholic. Besides Catholicism, there is a significant Protestant minority and even smaller Jewish community. However, Afro-Cuban religions remain by far the most popular. Three faiths that originated in Africa are found in Cuba: the Rule of Stick, the Abakua Secret Society, and Santeria the last being the most predominant.

Time zone

Cuba uses Eastern Standard Time during the winter and Eastern Daylight Time (one hour later) from May to October.

Customer care

For inquiries relating to extension of stay or change or hotel changes, see your destination representative or contact Air Canada Vacations Customer Care:
http://www.aircanadavacations.com/en/contact_us#Support_During_Travel