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Mexico City

Mexico City is simply vast. Head out and discover some of the hundreds of unique neighbourhoods that make up this great city. Be sure to take in the Aztec heritage; the mariachi bands in the Centro Histórico; the colonial majesty of the Zócalo; and the bold art of Diego Rivera and Frida Kahlo.


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  • Before you leave Canada

    Entry requirements


    It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.

    Please refer to aircanada.com for complete information on travel requirements.

    Baggage


    Please refer to www.aircanada.com for baggage information.

    Airport check-in
    It is recommended that you present yourself at the airport counter of the airline indicated on your voucher 3 hours prior to departure. Air Canada representatives are available to assist you, or you may contact an Air Canada Vacations representative at 1-800-296-3408.

    Your arrival at destination

    Transportation from airport

    There are various options for travel to your hotel depending on your budget and flexibility. The airport is very well served by public transport, shuttle buses and taxis. Car rentals are also available.

    Hotel check-in

    Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher and valid photo I.D. You will then be assigned your accommodation. Most hotel check-in times are between 2 p.m. and 4 p.m.
    During your stay

    Customer care

    Consult the Air Canada Vacations bulletin board or binder in the hotel lobby for the representative’s schedule.

    Need help or assistance with your vacation?
    Contact Air Canada Vacations Customer Care: http://www.aircanadavacations.com/en/contact_us#Support_During_Travel

    Local Air Canada offices (for air ticket inquiries)

    For inquiries relating to your airline tickets, please contact the local Air Canada office at tel: 1 800 247-2262. For flight arrival and departure information call 1 888 422-7533.

    Shopping

    Most shops are open from 9 a.m. to 9 p.m. Monday to Friday and 9 a.m. to 5 p.m. Saturday and Sunday.

    Currency

    The Mexican currency is the Peso. Travellers cheques are honoured by most hotels and stores. US dollars are accepted.

    Banking

    Banks are generally open from 9 a.m. to 4 p.m. Monday to Friday. Some banks open on Saturdays with reduced hours of operation. There are several major chains and branches of all banks and ATMs are available throughout the city. Major credit cards are very widely accepted.

    Long distance calls

    Phone cards are readily available for purchase. Please note if placing a call from your hotel room additional service charges apply. Become familiar with these charges before placing the call, using a pay phone in the hotel lobby avoids these additional charges.

    Tipping

    Most hotel and restaurant bills include a service charge. Make sure you check the bill to avoid tipping twice. Where a service charge is not included in a restaurant, or for a taxi driver, tour guide or other service provider, it is customary to leave a tip of 10%-15% of the bill.
    Electricity

    110V, same as Canada

    Your departure from destination

    Hotel checkout


    Hotel check out times may vary depending on the property but generally you must vacate the room by 11 a.m.

    Duty-free shopping

    After an absence of 7 days or more, Canadian residents are permitted to return with a maximum of CAD $750 of merchandise per trip without paying duty. Each time you leave Canada for at least 48 hours, you are eligible to declare up to CAD $200 of merchandise. A written declaration may be requested. Each adult is allowed 1.1 litres (40 oz.) of liquor, 200 cigarettes, 50 cigars or cigarillos, 200 tobacco sticks and 200 grams (7 oz.) of manufactured tobacco. To calculate the number of days absent, do not count the day you left Canada but include the day you return. If you include cigarettes, tobacco sticks and loose tobacco in your personal exemption allowance, only a partial exemption will apply. You will have to pay a minimum duty on these products unless they are marked "Canada-Duty paid". Canadian made products sold at duty-free shops will be marked this way.

    Airport check-in

    Procedures are the same as for departure from Canada.

    Customer care

    For inquiries relating to extension of stay or change or hotel changes, see your destination representative or contact Air Canada Vacations Customer Care:
    http://www.aircanadavacations.com/en/contact_us#Support_During_Travel