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Palm Island, the Grenadines

The tiny resort oasis of Palm Island in the Grenadines earned its name when former owners John and Mary Caldwell planted hundreds of coconuts palms along the island's sandy shores. The result was an incredible transformation into a secluded paradise that offers the perfect blend of natural beauty and an elegant resort. The views unparalleled and the unhurried atmosphere provides the ideal setting to recharge. With the warm, gentle waves touching five sparkling white beaches, it's the ultimate in stress-free rest.


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  • Please be advised that passengers booked at Palm Island located in St. Vincent and the Grenadines are required to pay a departure tax of $15 USD or $40 ECD upon departing Union Island.

    Before you leave Canada

    Entry requirements

    It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary to enter in, or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return.

    Please refer to aircanada.com for complete information on travel requirements as well as the information under Palm Island Resort on this website.

    Baggage

    Please refer to www.aircanada.com for Baggage Information.

    Airport check in

    It is recommended that you present yourself at the airport counter of the airline indicated on your voucher 3 hours prior to departure. Air Canada representatives are available to assist you, or you may contact an Air Canada Vacations representative at 1-800-296-3408.

    Your arrival at destination

    Airport procedures

    A representative from Palm Island will meet your flight in Barbados and will assist you for your flight to Union Island. You will not clear customs in Barbados, but will proceed directly to the inter-island flight desk.

    Transfer

    See Palm Island Resort on this website for full information on your transfers.

    Hotel check in

    Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. The majority of hotels’ check in is between 2:00 PM & 4:00 PM. It is recommended to pack essential items in your carry on luggage.

    Your departure from destination

    Departure information

    Palm Island staff will advise guests of departure details regarding departure procedures, pick up times and return transfer details to Barbados.

    Hotel check out

    Hotel check out times may vary depending on the property but generally you must vacate the room by 12 p.m. (noon). For passengers with late flights, every effort will be made to provide you with a hospitality room, however, this cannot be guaranteed, particularly during high season.

    Duty-free Shopping

    Duty-free shops are located in Barbados Airport. After an absence of 7 days or more, Canadian residents are permitted to return with a maximum of CAD $750 of merchandise per trip without paying duty. Each time you leave Canada for at least 48 hours, you are eligible to declare up to CAD $200 of merchandise. A written declaration may be requested. Each adult is allowed 1.1 litre (40 oz.) of liquor and one (1) carton of cigarettes.If you include cigarettes, tobacco sticks and loose tobacco in your personal exemption allowance, only a partial exemption will apply. You will have to pay a minimum duty on these products unless they are marked “Canada - Duty paid”. Canadian made products sold at a duty-free shop will be marked in this way.

    Hotel check-in

    Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher. You will then be assigned your accommodation. The majority of hotels’ check in is between 2 p.m. & 4 p.m. It is recommended to pack essential items in your carry on luggage.

    Your departure from destination

    Departure information

    Palm Island staff will advise guests of departure details regarding departure procedures, pick up times and return transfer details to Barbados.

    Hotel checkout

    Hotel check out times may vary depending on the property but generally you must vacate the room by 12 p.m. (noon). For passengers with late flights, every effort will be made to provide you with a hospitality room, however, this cannot be guaranteed, particularly during high season.

    Duty-free Shopping

    Duty-free shops are located in Barbados Airport. After an absence of 7 days or more, Canadian residents are permitted to return with a maximum of CAD $750 of merchandise per trip without paying duty. Each time you leave Canada for at least 48 hours, you are eligible to declare up to CAD $200 of merchandise. A written declaration may be requested. Each adult is allowed 1.1 litre (40 oz.) of liquor and one (1) carton of cigarettes.If you include cigarettes, tobacco sticks and loose tobacco in your personal exemption allowance, only a partial exemption will apply. You will have to pay a minimum duty on these products unless they are marked “Canada - Duty paid”. Canadian made products sold at a duty-free shop will be marked in this way.

    Airport check in

    Airport procedures in Barbados are the same as for departure from Canada.

    During your holiday

    Customer Care

    Need help or assistance with your vacation?
    Contact Air Canada Vacations Customer Care: http://www.aircanadavacations.com/en/contact_us#Support_During_Travel

    Emergency

    You can ask for a doctor or a dentist through your hotel. Keep all your receipts.

    Credit cards

    Credit cards such as: Visa, American Express, MasterCard are widely honoured.

    Sightseeing

    Optional excursions are a great way to enhance your Air Canada Vacations holiday.These can be arranged through the Guest Services staff at the hotel.

    Tipping

    Tipping is at the client’s discretion.

    Water

    Tap water is safe to drink.

    Electricity

    110/120 volts, 50 cycles

    Language

    English

    Time zone

    When it is noon in St Vincent and The Grenadines, it is
    12 p.m. (noon) in Halifax
    11 a.m. in Montreal or Toronto
    10 a.m. in Winnipeg
    9 a.m. in Calgary
    8 a.m. in Vancouver
    St. Vincent and The Grenadines are one hour ahead of Toronto and Montreal during winter. St. Vincent and The Grenadines and Toronto/Montreal are on the same time when Toronto/Montreal are on summer time.

    Customer Care

    For inquiries relating to extension of stay or change or hotel changes, contact Air Canada Vacations Customer Care:
    http://www.aircanadavacations.com/en/contact_us#Support_During_Travel