Vancouver

Travel within Canada

Travel documents
It is your sole responsibility to ensure that you - and any child travelling with you - have all the travel documents necessary.

Please refer to following link for complete information on travel requirements and regulation:  http://www.aircanada.com/en/travelinfo/before/traveldoc.html

Baggage
Please refer to the following link for baggage Information: http://www.aircanada.com/en/travelinfo/airport/baggage/index.html

Airport check in
It is recommended that you present yourself at the airport counter of the airline indicated on your e-ticket. Please refer to the following link for details: http://www.aircanada.com/en/travelinfo/airport/checkin.html


Your arrival at destination

Transportation from airport
There are various options for travel to your hotel depending on your budget and flexibility. The airports are very well served by public transport, shuttle buses and taxis. Car rentals are also available. Please note: Transfers are not included in you booking.

Hotel check-in
Upon arrival at your hotel, please identify yourself at the front desk with your Air Canada Vacations voucher and valid photo I.D. You will then be assigned your accommodation. Most hotel check-in times are between 2-4 p.m.

During your holiday

Need help or assistance with your vacation? Contact Air Canada Vacations Customer Care:
http://www.aircanadavacations.com/en/contact_us#Support_During_Travel

Long distance calls
Phone cards are readily available for purchase. Please note if placing a call from your hotel room, additional service charges apply. Become familiar with these charges before placing the call. Using a pay phone in the hotel lobby avoids these additional charges.

Emergency
You can ask for a doctor or a dentist through your hotel. Keep all your receipts.

Banking
Banks are generally open from 9:30 a.m. to 4:30 p.m. Mon-Fri. Some banks open on Saturday and Sunday with reduced hours of operation. There are several major chains and branches of all banks and ATMs are available throughout the city. Major credit cards are very widely accepted.

Currency
The official currency is the Canadian dollar.

Shopping
Most shops are open from 9 a.m. to 9 p.m. Mon-Fri and 9 a.m. to 5 p.m. Sat-Sun.

Tipping
Voluntary between 13%-15% depending on the quality of service.

Electricity
110V

Time zones
Canada uses six primary time zones.

Example
Pacific Time (PT) - 7:30 a.m.
Mountain Time (MT) - 8:30 a.m.
Central Time (CT) - 9:30 a.m.
Eastern Time (ET) - 10:30 a.m.
Newfoundland (NT) – 11:00 a.m.
Atlantic Time (AT) - 11:30 a.m.


Your departure from your destination

Hotel checkout

Hotel check out times may vary depending on the property but generally you must vacate the room by 11:00 a.m.

Airport check-in
Procedures are the same as for departure from Canada.

Customer care

For inquiries relating to extension of stay or change or hotel changes, contact Air Canada Vacations Customer Care:
http://www.aircanadavacations.com/en/contact_us#Support_During_Travel