• Please correct the information below before you continue.
  • Enter the first 3 characters of:

  • City name
  • Airport code
  • Airport name
  • No results found...
  • Enter the first 3 characters of:

  • City name
  • Country name
  • Airport code
  • Airport name
  • Hotel name
    • I am flexible with my destination

    • All Cuba
    • All Dominican Republic
    • Top Mexico
    • All Hawaii
    • All Jamaica
    • All South
    • Top Caribbean
  • No results found...
  • Please correct the information below before you continue.
  • You can not select a same traveller more than once.
  • Child's age: Enter a valid entry

Room 1

yrs old
yrs old
Room

For more than 10 passengers please visit the Groups page.

Cancel


Overview

Hotel description:

Gourmet fare at breakfast, lunch and dinner. Large and inviting lagoon-like pools. Direct access to 1,600 feet of pristine white-sand beach. And plush Jacuzzi suites with up to two bedrooms - some of which even come with their own pool. That's what it's like to stay at Grand Velas Riviera Maya, the only family-friendly all-inclusive resort in the Mexican Caribbean to receive the prestigious Five Diamond rating.


Location

  • Riviera Maya 
  • Beachfront
  • 50 kilometres from Cancun Airport
  • 5 minutes from Playa del Carmen

What's included

Meal & beverage plans

All Inclusive

  • Breakfast, lunch and dinner a la carte or buffet at Bistro (ages 16 & older), Azul and Chaka Restaurants
  • Dinner à la carte at Frida, Lucca, Piaf (ages 12 & older), Sen Lin Restaurant & Bar and Cocina De Autor (ages 12 & older)
  • Premium domestic and international beverages throughout resort
  • In-room mini-bar refreshed daily
  • 24-hour in-suite dining

Additional inclusions

  • 24-hour personal concierge
  • Pool & beach concierge
  • Beach and poolside waiter service
  • Wi-Fi (some conditions apply)
  • Baby Concierge services including bottle sterilizers, high chairs, cribs, strollers, bottles, baby bath tubs and more!
  • Parking lot & valet parking
  • Hotel taxes & gratuities

Accommodations

Additional fees might apply

Zen Grand Suite Nature View

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Private terrace with jungle views, Full bathroom with Jacuzzi tub, Sitting area
Air-conditioning: Yes
Internet: WiFi

Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked minibar, Nespresso coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers

Occupancy:  1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant.  Maximum occupancy of 4 people plus 1 infant.

Extra beds and cribs, if required, will be subject to availability at the hotel.

Zen Grand Pool Suite Nature View

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Terrace overlooking jungle with private plunge pool, Full bathroom with Jacuzzi tub, Sitting area
Air-conditioning: Yes
Internet: WiFi

Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked minibar, Nespresso coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers

Occupancy:  1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant.  Maximum occupancy of 4 people plus 1 infant.

Extra beds and cribs, if required, will be subject to availability at the hotel

Ambassador Suite Ocean View

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Private terrace with ocean views, Full bathroom with Jacuzzi tub, Sitting area with sofa.  Rooms with great location near Kids' & Teens' Club
Air-conditioning: Yes
Internet: WiFi

Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked minibar, Coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers

Occupancy:  1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant.  Maximum occupancy of 4 people plus 1 infant.

Extra beds and cribs, if required, will be subject to availability at the hotel.

Ambassador Pool Suite Ocean Front

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Ocean front terrace with plunge pool.  Full bathroom with Jacuzzi tub, Sitting area with sofa. 
Air-conditioning: Yes
Internet: WiFi

Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked minibar, Nespresso coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers

Occupancy:  1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant.  Maximum occupancy of 4 people plus 1 infant.

Extra beds and cribs, if required, will be subject to availability at the hotel.

Grand Class Suite Ocean Front

Bed size(s): 1 king-size bed or 2 queen-size beds
Rooms: Ocean view terrace with plunge pool, Full bathroom with spa tub and rain shower
Air-conditioning: Yes
Internet: Free WiFi

Room facilities
42" flat panel digital cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, Lounge area with sofa, Daily-stocked minibar, Nespresso coffee maker, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers

Occupancy:  1 - 3 adults; 3 adults plus 1 child plus 1 infant; 2 adults plus 2 children plus 1 infant.  Maximum occupancy of 4 people plus 1 infant.

Zen Grand 2 Bedroom Family Suite

Bed size(s): 1 bedroom with 1 king-size bed; Second bedroom with 2 queen-size beds
Rooms: Two private terraces, Two bathrooms with Jacuzzis, separate rain showers and dressing areas; Open sleeping and living area
Air-conditioning: Yes
Internet: WiFi

Room facilities
42" flat screen cable television, DVD/CD players, iPod dock, Private line/wireless touch-screen telephone, In-room laptop-size safe, Daily-stocked premium minibar, Nespresso coffee maker, Selection of teas, Welcome bottles of artisinal tequila, read and white wine, Hairdryer, Iron & ironing board, Umbrella, Daily turn down service, Walk-in closet, White Goose Down Comforters, Pillow menu, Vanity mirror & scale, L'Occitane bath amenities, Bathrobes & slippers

Occupancy:  2-6 adults; 6 adults plus 2 children; 5 adults plus 3 children; 4 adults plus 4 children; 3 adults plus 5 children; 2 adults plus 6 children.  Maximum occupancy of 8 and up to 2 infants (0-3 yrs)

Extra beds and cribs, if required, will be subject to availability at the hotel.

Ambassador Two Bedroom Family Suite Ocean View

Bed size(s): 1 king-size bed and 2 queen-size beds
Rooms: Two terraces with ocean view, Two sitting areas, One set of connecting suites (One king bedded suite connecting to a Two Queen-bedded Suite), Full bathroom with interior jacuzzi
Air-conditioning: Yes
Internet: Free WiFi

Room facilities
Two 42" flat panel digital cable television, DVD/CD/MP3 players, Private line/wireless touch-screen phones, Two laptop size safe's, Two fully stocked mini-bar, Two Nespresso coffee makers, Two hairdryers, Two iron/ironing boards, Umbrellas, Vanity mirror, scale, Bathrobes and slippers, L'Occitane bath amenities, Daily turn down service

Occupancy:  2-6 adults; 6 adults and 2 children; 5 adults and 3 children; 4 adults and 4 children, 3 adults and 5 children, 2 adults and 6 children Maximum occupancy of 8)

Exclusive Suite Amenities:

One official mascot stuffed animal - Pancho the monkey, Special turn down service for kids, Welcome beach gift for children, Bathrobes for children, Teepee in the suite, Dream art photography offer (Free photo session and $100 USD credit* (restrictions apply), Baby concierge (providing families with all the basic comforts of home such as bottle sterilizers, high chairs, strollers and bouncers as well as new items you can take home).  For special requests before your arrival, please contact the Pre-Arrival Concierge at: conciergerm@velasresorts.com

 

Facilities

Food & Drink

  • Piaf featuring French cuisine and live music (minimum age 12 years, some restrictions apply)
  • Sen Lin featuring Asian cuisine (family friendly)
  • Frida featuring Mexican Fine cuisine (family friendly)
  • Cocina de Autor the resort's signature restaurant featuring basque-inspired cuisine (minimum age 12 years, some restrictions apply)
  • Lucca featuring Italian-Mediterranean cuisine (family friendly)
  • Azul family-friendly restaurant featuring an open-air terrace and interior dining room in a casual atmosphere.
  • Bistro, French-style restaurant in an oceanfront setting (for ages 16 years and over)
  • Chaka, casual open-air restaurant located near the pool. 

6 bars including pool bar, piano bar, Karaoke bar, Sky bar


Activities

  • Pools
  • Recreational activities program for kids, teens & adults including bike tours, beach volleyball, aqua aerobics, ping pong, water polo, darts, treasure hunts, bocce ball, mixology classes and more
  • Kid's Club (ages 4-12) and Teen's Club (ages 13-18)
  • Non motorized water sports (kayaks, snorkeling & boogie boards)

Health & Relaxation

Spa ($), LifeFitness Center and fitness classes

Other Services ($)

Car rental, Special wine & imported liquors, Spa & beauty salon, Shops & boutiques, Event space & catering, Business centre, Long distance calls, Medical services, Laundry and dry cleaning services, Babysitting services, Water Journey hydrotherapy circuit

Best for...

The Spotlight Collection 2020-2021

This collection lets you take your vacation to another level. EARN 4,000 bonus Aeroplan® points per couple on top of the points you already receive with your package†. Plus, enjoy the following exclusive added values:

  • Access to hydrotherapy at the spa (once per adult, per stay. Exclusive offer)
  • US$50 spa credit per person per night
  • 10% discount boutique

Terms and conditions: Valid for travel between November 1, 2020 and October 31, 2021. Not applicable to groups. Subject to availability. Restrictions may apply. Refer to each hotel page on aircanadavacations.com for details. *Only applicable when booking participating resorts in Mexico, the Caribbean and Central & South America. ®Bonus Aeroplan points shown based on two Aeroplan members sharing accommodation. Travellers must register to claim bonus Aeroplan points before the departure date of the qualifying trip. Aeroplan® is a registered trademark of Aeroplan Inc., used under licence.

 

Family vacation

Kids Club

Grand Velas' Kid's Club is an innovative program where children can play and learn through fun activities in a safe, friendly environment supervised by highly qualified personnel.

The program for children ages 4-12 years old provides fun activities including:

  • Daily activities, movies, arts & crafts, storytelling, board games, video games

The program is flexible and adaptable to children's age and desires.  The Kid's  Club operates daily from 9am-10:45pm

Teen's Club

Specially designed with teenagers ages 13 years and older in mind. Activities include:

  • XBox gaming consoles, XBox Kinect systems, Arcade games, Disco dance floor, Teen bar with soft drinks, non-alcoholic cocktails & snacks, PS3 gaming consoles, Billiards table, Private cubicles with 40" LED TV & built-in speaker seating


Baby Concierge

The resort's personalized services now extend to the youngest members of the family!  The Baby concierge provides families with all the basic comforts of home, helping keep babies happy and allowing parents to relax in paradise.

You can find items including baby bottle sterilizer, high chair, crib, stroller, baby bath tub, baby bouncer as well as new items you can take home including rattle, teether, bottle, bottle brush. 

Service is offered at no additional charge, available in the Zen Grand and Ambassador lobbies and is subject to availability.  For requests prior to arrival, please contact the Pre-Arrival Concierge at : conciergerm@grandvelas.com

Spa vacation

Catering to your health and wellness, this resort offers an on-site spa, fitness centre and daily physical activities.

SE Spa by Grand Velas brings a unique sensory journey of wellness and relaxation.

The extensive spa menu includes massage therapies for men, women and couples, body treatments and wraps, facials and so much more.

Weddings & Honeymoons

Featuring free or discounted wedding and/or honeymoon packages and the services of a wedding coordinator, this resort has all you need for a destination wedding or honeymoon.

To book travel for your wedding group, request a quote from us.

To secure your wedding date and arrange wedding details at your chosen hotel, please contact the hotel directly by phone at 1-866-868-0922 or email to weddings@velasresorts.com

Honeymoon Special

  • Welcome drink
  • Suite category upgrade (subject to availability)
  • Fruit basket and bottle of sparkling wine in suite
  • Romantic dinner on suite's terrace
  • Special decor and amenities in suite

Terms and Conditions:  Special must be requested at time of booking.  A minimum stay of 3 nights is required.  Valid for travel until December 19, 2020 for all room categories.  Blackouts apply during holiday periods.  Restrictions may apply.

Freebies for Groups

Book an air-inclusive group package of a certain size and some guests can travel for free.  Request a quote now.

If booking hotel-only, free flights not available.  Some restrictions apply.  Subject to change without notice.  Not applicable to incentive groups.  Taxes apply.  Based on double occupancy.  Restrictions can include, but are not limited to: type and size of group, booking and travel periods, minimum number of nights, age restrictions, availability.  Contact our groups department for details.

Important notes


Environmental Sanitation Fee: The municipal government of Cancun has imposed an environmental sanitation fee which will be collected by hotels in Cancun and the Riviera Maya. As of January 1, 2019, guests will pay a fee between $20 and $30 pesos (approx. $1.00 - $3.00 CAD) per room, per night. This mandatory fee will be collected locally and is subject to change without prior notice..

Grand Velas Riviera Maya will be offering a unique culinary experience to young foodie travellers (ages 12 years +) by opening to early seatings at the multi award restaurants Cocina de Autor and Piaf (both located in the Grand Class section of the hotel. The Bistro restaurant and the Grand Class pool area remains exclusively for adults (16 years +)